Telehealth Communication Platform
We partnered to design and deliver a sophisticated platform that transforms remote communication and optimizes operational workflows, driving digital transformation across diverse business needs.
About
GPNow is a telehealth platform by Australian start-up PII Australia (Practice Innovators International Pty. Ltd.), founded in 2017. Committed to "effective altruism," PII aims to improve access to certified medical professionals nationwide. GPNow serves Aged Care facilities, Aboriginal Groups, bushfire-affected communities, and Spinal Cord Injuries Australia, offering private, secure consultations anytime, anywhere. It is also a member of the Medical Software Industry Association.
Results
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90% user adoption of video calls within 2 months
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7,500+ payments processed in the first quarter
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60 seconds average time to generate documents
Tech Stack
Challenge
PII Australia identified the opportunity for digital solutions to bridge the gap between medical practitioners and patients across the country. They aimed to create a telehealth service tailored to the specific needs of the Australian population. Our team was tasked with designing and implementing a proof of concept (POC) that would meet these needs while evolving based on feedback from the medical community. The initial challenge was twofold: to understand the demands of Australians regarding telehealth services and to gather valuable insights from medical professionals and networks. It soon became evident that the service needed to go beyond facilitating consultations-it had to enable seamless payments and easy prescription fulfillment, all without requiring in-person visits.
Solution
Our solution offers a complete platform with a wide range of impactful features. Real-time video communication forms the core, enabling both one-to-one and group interactions for seamless remote engagement. Integrated card payments and payouts ensure smooth financial transactions. Supporting a global audience, the platform includes multi-currency and multi-language capabilities. Business flows tailored specifically for Medical Networks improve operational efficiency. Essential documents such as invoices and prescriptions are generated efficiently. Key integrations with platforms like Salesforce and Xero enhance overall functionality. Multiple communication channels-including fax, SMS, email, and chat-accommodate diverse user preferences. To address urgent needs, dedicated modules for COVID testing are incorporated, increasing the platform's versatility and relevance.
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