Customer Feedback Rewards App
As strategic advisors, we validated the SampleMe app concept, created a business and technology roadmap, executed full-stack development, and provided executive technical leadership for successful delivery and stakeholder alignment.
About
SampleMe is a free, easy-to-use app that lets users share their opinions about the places they visit. In return for providing feedback, users receive instant rewards-making it simple and rewarding to help businesses improve their services.
Results
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100+ venues onboarded in 3 months
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90% faster customer feedback collection
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30,000+ reviews submitted in 6 months
Services
Tech Stack
Challenge
In Dubai's rapidly growing food and beverage sector, B2C businesses often struggled to capture real-time feedback from their customers in a structured and actionable way. Traditional feedback mechanisms lacked engagement and often failed to surface valuable insights. SampleMe was conceived to address this gap-offering a more interactive and rewarding approach to collecting customer feedback, helping businesses better understand their clients' satisfaction levels and unmet needs.
Solution
To meet the client's needs, we developed SampleMe, a platform focused on gathering customer feedback and reviews in exchange for rewards or discounts at participating venues. Establishments can create tailored questionnaires and monitor the progression of responses over time. The questionnaires are versatile, allowing for multiple types of answers such as multiple-choice, text-based, and select options. The collected data is then transformed into exhaustive reports, offering valuable insights to help improve service and operations. Accessible through both a mobile app and a web interface, customers can effortlessly engage by scanning a QR code at the venue. To support smoother operations, especially during peak times, the platform also includes a booking system that regulates the number of daily appointments per venue-helping ensure efficient service and enhanced customer satisfaction.
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